Should we trust online reviews?
Last week I decided to get a new television after hearing about one being on sale at Argos. Like most buyers, I read the reviews written by customers on Argos’ website. There were hardly any negativity over the item, only some complaints over the sound being tinny. So I went ahead and purchased the 22″ Bush television.
After receiving it, I was pretty impressed, it was an impressive design and good picture quality. Only negative thing was that the sound was pretty tinny. With a few tweaks in the settings it didn’t sound too bad, but after a while I noticed that the aspect ratio of the picture was quite off, as people appeared a little too long and thin. Even with tweaking the settings, I couldn’t do anything to improve it.
After a few days, the television was taken back and replaced. But the odd thing is that the Bush television had 62 comments, not one mentioned the symptoms I experienced. Could it have been a fault? Possibly, but I doubt it. It got me thinking though, should we trust reviews from the likes of Argos and Amazon? How truthful are they? As I’m beginning to have my doubts.
